What You Will Discover

The hidden manager trust gap 

• Why direct manager trust often starts higher than trust in senior leadership, but takes the biggest hit during disruption 
• How 70% of employees trust their manager and senior leadership in different ways, and why that matters for crisis planning 
• The overlooked weak point inside most crisis playbooks: the manager moment 

Trust Elasticity as a practical model 

• Why disruption can expand trust instead of draining it if leaders take a few essential actions consistently 
• The five domains where strong crisis responses drive meaningfully higher trust, and how to spot where you are thin today 
• What trust elasticity means in plain speak: when a relationship is stretched under stress, it can return stronger if you handle the stretch well 

  What the research says works 

• The simple intervention that is more than twice as likely to strengthen trust, and costs nothing to implement 
• Why AI rollout is now the most common workplace disruption and how to manage the human side without stalling progress 
• Organizations that handle crisis well are 6.5 times more likely to have a clear strategy for the next disruption, and they practice it rather than just write it down 

  The conversation leaders need to have 

• Why work is not special, and why the rules that build trust in life also build trust at work 
• Trust is not a bank account you fill and spend. It is an ongoing, open conversation you steward 
• The simple truth most models ignore: people trust people who make sense, keep their word, and stay present when it is hard